10+ years inside restaurants Helping people understand and adopt the technology that runs them

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daniel@resume:~$ This resume was built as an interactive web experience to showcase both my background and technical skills.

SF Bay Area Based in San Francisco
Bilingual English & Spanish
Restaurant Tech Onboarding · Operations
Hospitality 10+ years customer-facing

Profile.log

FROM SERVICE TO SYSTEMS

daniel@resume:~$ whoami --context

I bring 10+ years of customer-facing hospitality experience in San Francisco and firsthand knowledge of restaurant operations.

Through LINE, I’ve interviewed restaurant managers, translated operational problems into product requirements, and collaborated with an engineer on early prototypes. I’m now looking to help customers adopt, understand, and succeed with operational technology.

How can computers and AI give humans better context to make better decisions in the physical world?

01

Customer Discovery

Understanding needs, reading intent and adapting communication.

02

Product Adoption

Explaining complex information clearly and helping people feel comfortable with unfamiliar systems.

03

Restaurant Operations

Firsthand familiarity with POS, reservations, service workflows and cross-functional restaurant work.

04

Consultative Selling

Building trust, handling objections and connecting recommendations to customer needs.

Restaurant Technology Project

LINE — EARLY-STAGE

01

LINE · Restaurant Technology Project

Jan 2026 – Present

Founder / GTM

San Francisco, CA

Manager Discovery Product Positioning GTM Messaging Prototypes
  • LINE is an early-stage restaurant technology project exploring how better operational context can improve decisions across service, management and guest experience.
  • My work has included manager discovery, workflow research, product positioning, GTM messaging, translating operator pain points into product requirements and collaborating with an engineer on prototypes.

AI Workflow Experience

CONTEXT, RESEARCH, ACTION

01

Personal AI Operating System

Jan 2026 – Present

Hermes · ChatGPT · Claude · Obsidian

Remote

Project Context Research Action Plans Agent Workflows
  • I use AI systems to maintain project context, conduct research, turn unstructured information into action plans and coordinate work across long-running projects.
  • My current workflow includes Hermes, ChatGPT, Claude, local language models and an Obsidian-based knowledge system.

Hospitality Experience

CLIENT-FACING FOUNDATION

01

EPIC Steak

Sept 2025 – Present

Server / Sales

San Francisco, CA

Fine Dining Wine Pairing Upselling Guest Experience
  • Guide guests through menus and wine pairings with attentive, personalized service.
02

La Mar Cebichería Peruana

Feb 2023 – Jul 2025

Server / Sales

San Francisco, CA

High Volume Bilingual Service Consultative Upselling
  • High-volume waterfront dining: consultative upselling, bilingual service, and coordination under pressure.
03

Bon Délire

Jan 2025 – Sept 2025

Server / Sales

San Francisco, CA

French Dining Personalization Allergy Awareness
  • Boutique French dining: personalized recommendations, allergy awareness, and repeat-guest relationships.

Education

BEHAVIORAL SCIENCE & COMMUNICATION

01

Cañada College

A.A. Interdisciplinary Studies — Social & Behavioral Sciences · 2017

Studying social and behavioral sciences gave me a foundation for thinking about how people communicate and make decisions.

I bring that curiosity to conversations: asking questions, listening to context, and looking for clear ways to explain unfamiliar ideas.

Skills

CORE CAPABILITIES

Hospitality Strengths

  • Customer Discovery
  • Consultative Selling
  • Objection Handling
  • Premium Upselling
  • Relationship Building
  • Bilingual (EN/ES)

Restaurant Operations

  • POS Familiarity
  • Reservations
  • Service Workflows
  • Cross-Functional Coordination
  • Training & Explanation
  • Composure Under Pressure

AI & Tools

  • Hermes
  • ChatGPT
  • Claude
  • Local LLMs
  • Agent Workflows
  • Obsidian

Get in touch

Let's Talk

Interested in restaurant technology, customer onboarding or operational AI?

Resume coming soon · Both PDFs are currently unavailable.

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